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Awards
 
 

Garuda Indonesia –the airline of Indonesia- has been named the newest member of the exclusive group of 5-Star Airlines by Skytrax, the world's leading airline and airport review specialists (http://www.airlinequality.com/). The exclusive, top-tier 5-star rating is only awarded to airlines achieving the highest quality performance, and importantly, this focuses on the airline's ability to deliver this on a consistent basis. Garuda Indonesia today becomes the seventh airlines earned the prestigious award, joining Asiana Airlines, Cathay Pacific, Hainan Airlines, All Nippon Airways, Qatar Airways, and Singapore Airlines.

President and CEO of Garuda Indonesia Emirsyah Satar commented that being named a 5-star airline by Skytrax marks another milestone as a firm recognition of the ongoing transformation, which the airline’s has continued to make over the recent years, not only in terms of services, but also throughout all aspects of the company.

“It is certainly an honor for all of us at Garuda Indonesia, and the achievement becomes even more meaningful as we are now reaching towards the completion of our “Quantum Leap” journey. For the past years, we have been striving persistently to provide a world-class travelling experience for our passengers and I believe that this accomplishment will serve as further inspiration for us to remain committed and improve even better. Furthermore, we take great pride in establishing our home country more firmly on the international stage by receiving this prestigious recognition,” he continued.

Edward Plaisted, CEO of Skytrax said, "This is recognition of the major turnaround in quality standards at Garuda Indonesia, reflecting the hard work by the airline in recent years, and we delighted to confirm that they are now meeting the 5-Star Airline. This rating is based on an all-round assessment of the product and service, onboard and at the airport. We place a lot of importance on the fact that the majority of customers travel in Economy and it is the quality and consistency of those standards that contribute greatly to Garuda securing 5-Stars. Consistency of an airline's product and service is a major part of the 5-Star rating, with Garuda's long haul fleet now offering Business Class flat-bed seating and 32-34 inch seat pitch in Economy Class. Customers can also experience the new First and Business Class 5-Star service concept rolled out across the Boeing 777-300ER fleet."

This 5-Star Airline rating also takes account of planned airport and service changes in 2015, when Garuda will transfer to the new Terminal 3 at Soekarno-Hatta International Airport, it's home base hub. This will provide a new home for Garuda Indonesia and SkyTeam member airlines, improving the travel experience through enhanced transfers and airport service, together with improved and expanded premium passenger facilities.

A 5-star airline rating represents "ultimate" quality recognition and approval, which is only awarded to airlines that achieve an exceptional front-line quality performance. The 5-star airline rating recognizes airlines at the forefront of product innovation, that sets quality benchmarks and trends that are often followed by other carriers. The airline rating systems assess the standard of an airline's product and service delivery quality, using more than 800 assessment categories, applied across both the onboard and airport environments.

On the ground, airline website/online operations, ticketing, check-in, security, lounges, boarding, departures, transfer, arrivals, and branding are all assessed, with prime importance given to all "touch points" involved in final service delivery to the customer. Onboard assessment includes a detailed assessment across all areas of onboard product, staff service techniques and efficiency, and associated aspects of staff service.

 

2014

SKYTRAX AWARDS 2014 “WORLD’S 5 STAR AIRLINE”
by Skytrax

GOLD AWARD FOR GARUDA INDONESIA EXPERIENCE
by The Pacific Asia Travel Association (PATA) Awards 2014

GOLD AWARD FOR IMMIGRATION ON BOARD (IOB)
by The Pacific Asia Travel Association (PATA) Awards 2014

SKYTRAX AWARDS 2014 “THE WORLD’S BEST CABIN CREW”
by Skytrax

BEST IN REGION: ASIA AND AUSTRALASIA
PASSENGER CHOICE AWARDS 2014

by Airline Passenger Experience Association" (APEX)

SERVICE QUALITY AWARD 2014
Category: International Airline
by Service Excellence, Carre

BEST BRAND PLATINUM 2014
Indonesia Best Brand Award for 13 Consecutive Years (2002-2014)
Product Category: Airline Service
by SWA, MARS

2013

SKYTRAX AWARDS 2013 “THE WORLD’S BEST ECONOMY CLASS”
by Skytrax

THE 1ST CHAMPION OF INDONESIA ORIGINAL BRAND 2013
"Product Category: Airline Service" by SWA

INDONESIA GREEN AWARDS 2013
Category:
Pelestari Hutan
Pelopor Pencegahan Polusi
Pemimpin Pelestari Bumi (for Pak Emirsyah Satar) by The La Tofi School of CSR

CORPORATE IMAGE AWARD 2013 "Category: Airlines"
by Bloomberg Businessweek, Frontier Consulting Group

SERVICE QUALITY AWARD 2013
"Category: International Airline"
by Service Excellence, Carre

INDONESIA MOST ADMIRED COMPANIES 2013
by Warta Ekonomi

THE BEST CEO 2013 "The 1st Rank of The Best CEO 2013"
by SWA, Ipsos and Dunamis Organization Services

FORTUNE MOST ADMIRED COMPANIES 2013 "The Third Winner in Cross–Sector Industry"
by Fortune Indonesia

FORTUNE MOST ADMIRED COMPANIES 2013
"The First Winner in Infrastructure, Utilities and Transportation Industry"

by Fortune Indonesia

THE 20 BEST AIRLINES IN THE WORLD Ranking at #7
In‐Flight Experience: 80
On‐Time Performance: 74
by Business Insider

ASEAN PREMIUM AIRLINE OF THE YEAR
by Frost & Sullivan

INDONESIA SERVICE TO CARE AWARD 2013
by Marketeers, MarkPlus Insight

INDONESIA INHOUSE MAGAZINE AWARD 2013
Gold Winner – The Best of State Owned Enterprise Inhouse Magazine (InMA) 2013 Award for VIEW Edition No.3/2012
Internal Magazine of Garuda Indonesia
by SPS

2012

SKYTRAX AWARDS 2012 “THE WORLD’S REGIONAL AIRLINE”
by Skytrax

ASIA PACIFIC AIRLINE FOOD AWARDS 2012
The Best Long-haul Airline Food Top 5 Short-haul Airline Food

by Skyscanner

Top 5 Long‐haul Airline Food
1. Garuda Indonesia
2. Korean Air
3. Singapore Airlines
4. AirAsiaX
5. Air China

Top 5 Short‐haul Airline Food
1. Singapore Airlines
2. Garuda Indonesia
3. Korean Air
4. Philippine Airlines
5. China Southern

CUSTOMER SATISFACTION AWARD DOMESTIC AIRLINE OF THE YEAR 2012
by Roy Morgan

2012 VISION AWARDS ANNUAL REPORT COMPETITION
First Rank (Platinum Award) category Transportation & Logistics
Ranking at #6 Top 100 Annual Reports Worldwide
Ranking at #4 Top 50 Annual Reports In The Asia‐Pacific Region
Best In ‐House Annual Report – Platinum – Worldwide
by League of American Communications Professionals (LACP) July 15, 2013

2011

2011/2012 VISION AWARDS ANNUAL REPORT COMPETITION
First Rank Top 100 Annual Reports Worldwide
First Rank (Platinum Award) category Aerospace & Defense
First Rank (Platinum Award) category Transportation & Logistics
Special Achievement Award : The Most Engaging Annual Report (Platinum) worldwide
by League of American Communications Professionals (LACP)

2010

SKYTRAX AWARDS 2010 “WORLD’S BEST IMPROVED AIRLINE”
by Skytrax