GARUDA INDONESIA SUCCESSFULLY MAINTAINS ITS 5-STAR AIRLINE RATING FROM SKYTRAX
April 3, 2018
The Company’s subsidiary – Citilink Indonesia also certified as the Four Star – Low Cost Carrier (LCC) Airline from Skytrax
Singapore, February 8th 2018 – Indonesia’s national flag-carrier, Garuda Indonesia successfully maintains its 5-Star rating from Skytrax, the international air transport rating organisation based in London. Garuda Indonesia receives this “5-Star Airline” rating since 2014.
This achievement is marked by the SkyTrax’s Five Star Airline renewal certification that was being received by CEO of Garuda Indonesia, Pahala N. Mansury from Edward Plaisted, as the CEO of Skytrax at the Asia’s biggest aerospace exhibition “Singapore Airshow 2018”, at Changi Exhibition Centre, Thursday (8/2).
CEO of Garuda Indonesia, Pahala N. Mansury said, “This achievement is the result of consistent hard work and commitment of management and all employees of Garuda Indonesia to always provide the best service for our passengers”.
“This “5 Star Airline” certification renewal involves a comprehensive “5 Star Follow-up Audit” conducted by SkyTrax throughout 2016 – 2017. Skytrax Airline Rating System is one of the companies most-important instrument in measuring the effectiveness of continuous service quality improvement, both being the company’s strategic asset when Garuda Indonesia increasing the services competitiveness.” Pahala said.
Pahala also added, this 5 star airline rating does not only represents the achievement of Garuda Indonesia as the world class airline, but also represents the success of the “Indonesia Hospitality” concept service in the global view, while strengthening Indonesia’s “Nation Branding” to the world.
Indonesia’s distinctive hospitality and “Garuda Indonesia Hospitality” service concept has become a “competitive advantage” for Garuda Indonesia, in the middle of the increasing international market competition.
“As one of Indonesia’s global companies, the achievement of the five-star predicate also further emphasizes the position of Garuda Indonesia as one of the leading global airlines, in terms of enhancing the customer experience and the comfortable of the Five-Star Flight Standardization”. Said Pahala.
“Attaining a 5-star rating has certainly become a major milestone and added significant value not only for us as the national flag carrier, but also for Indonesia and the country’s aviation industry as a whole. This certificate renewal validates our continued commitment to maintain a high quality of service. Indeed, we will further improve and innovate to uphold our 5-Star reputation and ensure Garuda Indonesia stays at the forefront of the global airline industry for many years to come”. Added Pahala.
Pahala said, “I believe that this achievement will further inspire Garuda Indonesia to remain committed, consistent, and even striving to become better, while it will also mark another historical moment at the beginning of 2018”.
The five-star certification process is executed through the “Skytrax Audit” process with detailed assessment points covering all service aspects, from pre-flight, in-flight and post-flight; such as the quality of the passenger’s service at the airport, the quality of the waiting room, the comfort of the cabin, the inflight meal, the in-flight entertainment, to the service by the cabin crew.
On the occasion, Skytrax CEO Edward Plaisted said that the success of Garuda Indonesia in maintaining the title of “5- Star Airlines” is a form of hard work of the Garuda Indonesia team in maintaining the quality of service.
“In an increasingly competitive airline industry, Garuda Indonesia is able to survive in competition while maintaining and running the values and standards of its service. The fleets operated by Garuda Indonesia currently offer various service classes that conform to the standards of five-star airline services, “added Edward.
Today, there are only 10 (Ten) Five Star Airliners from a total of 200 airlines worldwide. There are Garuda Indonesia, Singapore Airlines, Cathay Pacific, EVA Air, Qatar Airways, Etihad Airways, Asiana Airlines, All Nippon Airlines (ANA), Hainan Airlines and Lufthansa.
With the commitment of Garuda Indonesia’s management and employees to continue deliver the best service, Garuda Indonesia’s performance gradually continues to be recognized internationally. In 2013, SkyTrax named Garuda Indonesia as “The World’s Best Economy Class”. Garuda Indonesia successfully maintaned the predicate of “The World’s Best Cabin Crew” from SkyTrax for four consecutive years from 2014 to 2017.
Meanwhile in the same year, the airline also reached the “5-Stars” award from the Airline Passenger Experience Association (APEX), a non-profit association for enhanced passenger flight experience based in New York, USA.
Garuda Indonesia was selected as one of 22 global airlines that announced as “Five Star Recipients” of the 2018 Official Airline Ratings, the first-flight rating program based on verified and certified passenger feedback.
In order to strengthen the company’s financial and operational performance, Garuda Indonesia and its subsidiaries run a long-term business strategy entitled Garuda Indonesia Group (Sky Beyond 3.5) – which will be a value-driven aviation group with an achievement of 3.5 billion USD target on 2020 .
Citilink Attained Four Star Low-Cost Carrier Airline Predicate
In addition, Garuda Indonesia’s subsidiary-Citilink Indonesia, also attained Four Star Low-Cost Carrier (LCC) Airline certificate from Skytrax .
The 4 – Star Rating is become a major milestone for Citilink Indonesia and Garuda Indonesia Group, considering Citilink Indonesia is the first Low-Cost Carrier (LCC) Airline in Asia which has successfully attained the certification.
The Four-star Airline certification for LCC makes Citilink Indonesia joined the other two European carriers Norwegian Air and Easyjet that has been recognized for its security standards and services. The certification further strengthens Citilink’s position to gain recognition and business extension within the region.
PT GARUDA INDONESIA (PERSERO) Tbk.,
VICE PRESIDENT CORPORATE SECRETARY