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Press Releases
"Garuda Indonesia Experience" and "Immigration On-board"
services Win International "PATA Gold Award 2014"
PT Garuda Indonesia (Persero) Tbk. once again won an international award for outstanding service. The "Gold Award" from The Pacific Asia Travel Association (PATA) was awarded for two service concepts, the "Immigration on Board (IoB)" service product for "Marketing – Carrier" category, and the "Garuda Indonesia Experience" for the "Heritage and Culture" category. The award was presented to Garuda Indonesia’s Director of Service Faik Fahmi during the “The Pacific Asia Travel Association (PATA) Awards 2014" in Phnom Penh, Cambodia.

Achieving the PATA "Gold Award 2014" is in line with the various service development programs continuosly being carried Garuda Indonesia for all customers.

In the "PATA Award 2014", the airline’s "Immigration on Board (IoB)" and "Garuda Indonesia Experience" services acquired the highest points in the "Marketing - Carrier" and "Heritage and Culture" categories, from the event’s total of four (4) principal categories: "Education and Training", "Environment", "Heritage and Culture", and "Marketing".

"Immigration on Board" is a special document handling service that issues "visa on arrival" on board the Garuda Indonesia aircraft, carried out by immigration officers specifically stationed on board the flight to Jakarta. In its implementation, Garuda Indonesia works together with the Directorate General of Immigration, Indonesian Ministry of Law and Human Rights.

Currently, Garuda Indonesia offers "Immigration on Board" service on several of its international routes, such as Shanghai – Jakarta, Tokyo (Narita) – Jakarta, Seoul – Jakarta, Sydney – Jakarta, Tokyo (Narita) – Denpasar, Osaka – Denpasar and Sydney – Denpasar.

The "Garuda Indonesia Experience" offers passengers a distinctive service concept ingrained with Indonesian hospitality and all the best that the country has to offer. The "Garuda Indonesia Experience" concept reaches out to 24" customer touch points" in various stages of the journey, starting from "pre-journey", "pre-flight", "in-flight" until "post flight" and "post journey", through the five senses, namely "sight", "sound", "taste", "scent", and "touch".

“The Pacific Asia Travel Association (PATA) Award” for the year 2014 received international 181 entries from 66 organizations/companies that are involved in the tourism industry from countries in the Asia Pasific region. The event was organized in conjunction with the “Macau Government Tourist Office (MGTO)”.

Meanwhile, recently on July 15, 2014, Garuda Indonesia also won various international awards, among them “The World’s Best Cabin Crew 2014” from Skytrax during the “Fanborough Airshow 2014” in London, United Kingdom, the “Gold Award” for “Amenity Kits” products in the “First Class Unisex” and “Business Class Unisex Asia/Oceania categories during the “Airline Amenity Bag Award 2013” held in Hamburg, Germany in April 2014, as well as “The World’s Best Economy Class” award from SkyTrax in June 2013.

In addition, as a result of the airline’s ongoing transformation program and service improvements, Garuda Indonesia once again was nominated as winner in the "Passenger Choice Awards 2014" for the "Best in Region : Asia and Australasia" category for two consecutive years from the "Airline Passenger Experience Association" (APEX) – an association of businesses and professionals that that create, deliver, and manage the airline passenger experience – headquartered in New York, USA. In 2013, Garuda won the “Best in Region: Asia and Australasia” award from APEX.

Phnom Penh, 19 September 2014